We got to the lobby at 8:05. Recall our movie start time? Anyway, there was quite a ticket line and the two registers weren’t plowing through it fast enough. We tried to use the self service option, as well as Fandango, but neither was working (maybe they are connected). I politely asked a manager if there was any other way to get our tickets. He apologized for the delay but said there was not.
It’s not his fault we were late, obviously, so we thanked him and waited. My wife went to grab our snacks and I joined her with our tickets. Not only do they have those neat soda machines with 10,000 flavors, but Angelika serves craft beer, 8 taps of local beer to be exact (with 1 visiting beer from Avery Brewing in Colorado).There was a glitch with the register and so they happily sent us into the theater and said they’d bring our credit card to us later. Again, us being late not their fault.
We went and found our dedicated seats: big, leather, comfy ones with a swing-out tray (like an old school desk, only much, much cooler). Only down side? Not loveseats like some have. Cuddling over the soft armrest still achievable, though. The cashier brought my card in almost immediately and asked me to stop after the movie to sign. We thoroughly enjoyed the movie, but we did not eat our caramel popcorn. It seemed a bit burned.
After the movie, we went out to sign the receipt and ask if they would refund us for the popcorn. Not only were they apologetic and happy to refund our money, they gave us a fresh bag and offered me another beer while they handled the refund. The manager from the ticket line came and found us to offer us 2 free tickets to return. Again he apologized for the delay in ticketing – though they didn’t do anything wrong. A different manager, Chris handled the refund and I complemented the beer selection. When he said he was responsible for the drafts, we had a nice chat. I asked Chris to pose for the glamorous tap shot above.
My wife and I wandered to the lobby to finish my beer and our popcorn, marveling at the outstanding customer service. To a person, they were kind, polite, and extremely helpful. We were both so impressed we thought a review was fitting.
If you are in San Diego, come check out our newest high-end cinema. If you are not, check Angelika’s website as they are in several other states (NY, VA, DC, and TX). Oh, and in case you were wondering, I had the Lost and Found from Lost Abbey.
It’s Butch to have date nights. Be Butch.