An Angelika Date Night

The San Diego location of Angelika Cinemas

The San Diego location of Angelika Cinemas

Yesterday, my wife got official notice she’d been awarded her PhD. We were both ecstatic. Date night tonight, we decided. I worked late – much later than we expected – and so we weren’t sure if our previously planned dinner and a movie would work. We decided to do dinner (The Habit) and then see if we had time to make the 8:05 showing of The Martian at the new cinema practically next door. As we finished our chips (French fries to most Americans), we decided the movie was a go. The cinema we headed to is brand new. Like, been-open-maybe-3-weeks new. It’s called Angelika and it is a high-end, reclining seat/foot-rest, fancy food, digital projector cinema. We’d heard good things and were eager to try it. Normally, if we want to go to for a high-end film evening, we have to drive over to the coast. This new theater is only 15 minutes away.

We got to the lobby at 8:05. Recall our movie start time? Anyway, there was quite a ticket line and the two registers weren’t plowing through it fast enough. We tried to use the self service option, as well as Fandango, but neither was working (maybe they are connected). I politely asked a manager if there was any other way to get our tickets. He apologized for the delay but said there was not.

It’s not his fault we were late, obviously, so we thanked him and waited. My wife went to grab our snacks and I joined her with our tickets. Not only do they have those neat soda machines with 10,000 flavors, but Angelika serves craft beer, 8 taps of local beer to be exact (with 1 visiting beer from Avery Brewing in Colorado).

Chris, General Manager, Angelika San Diego

There was a glitch with the register and so they happily sent us into the theater and said they’d bring our credit card to us later. Again, us being late not their fault.

We went and found our dedicated seats: big, leather, comfy ones with a swing-out tray (like an old school desk, only much, much cooler). Only down side? Not loveseats like some have. Cuddling over the soft armrest still achievable, though. The cashier brought my card in almost immediately and asked me to stop after the movie to sign. We thoroughly enjoyed the movie, but we did not eat our caramel popcorn. It seemed a bit burned.

After the movie, we went out to sign the receipt and ask if they would refund us for the popcorn. Not only were they apologetic and happy to refund our money, they gave us a fresh bag and offered me another beer while they handled the refund. The manager from the ticket line came and found us to offer us 2 free tickets to return. Again he apologized for the delay in ticketing – though they didn’t do anything wrong. A different manager, Chris handled the refund and I complemented the beer selection. When he said he was responsible for the drafts, we had a nice chat. I asked Chris to pose for the glamorous tap shot above.

My wife and I wandered to the lobby to finish my beer and our popcorn, marveling at the outstanding customer service. To a person, they were kind, polite, and extremely helpful. We were both so impressed we thought a review was fitting.

If you are in San Diego, come check out our newest high-end cinema. If you are not, check Angelika’s website as they are in several other states (NY, VA, DC, and TX). Oh, and in case you were wondering, I had the Lost and Found from Lost Abbey.

It’s Butch to have date nights. Be Butch. 

About Tristan Higgins, aka Butch Jaxon

I am a butch. This blog is about what I think. If you do not know what butch means, you are probably on the wrong blog. In the interests of inclusion, though, I can tell you that “butch” means a lesbian that is big, strong, tough, more macho, less girly. Of course, there are no hard and fast rules – which is an ongoing theme in my blog (and in the comments), but those are the basics. A butch will most likely not wear makeup. A butch is often referred to as “sir” by someone who is not paying attention. What else? I am, after all, not just a butch. I am happily married to the most amazing woman ever, and the mother of two fantastic kids. I am also a lover of, in no particular order, beer, bow ties, breasts, movies, hiking, bookstores, travel, dogs, geocaching, polar bears, the gym, music, gadgets, and more. By day, I am an intrepid corporate entertainment lawyer. Although I try hard not to be labeled as such – sporting a bleached Mohawk, for example. Think more entertainment and less corporate. By night, bring it all on! In my blog, I talk about things from a butch perspective, but this is not just for butches. We all love our femmes. Please do not let me offend femmes, mine in particular! If you like what you read here, I hope you will comment and let me know what you think. If you do not like what you read, well, what the hell do I care? Start your own blog. Be Butch. View all posts by Tristan Higgins, aka Butch Jaxon

One response to “An Angelika Date Night

  • Joe V

    What I LOVE about this is that in the end, this barely cost this business anything monetarily…… but what they have GAINED is worth it’s weight in gold… free, positive publicity… with a big audience… yet, so many businesses don’t get this.. I had an experience recently in Vegas.. and the business, who welcome hundreds and hundreds of customers a day completely blew it by offering a piddly apology and pass only to get in line, versus entry into their venue. When I worked at Nordstrom back in the 80’s, we knew that.. give them back everything and more (cuz it would not break the bank) and they will not only come back, but they will come back again and again and again.. and they will share that positive story.. not a negative story that also gets spread around.
    Thanks for sharing and telling us about business that still do are about their customers. It’s good to know. -JV

    Like

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